How to get vertica support
Hi,
I have a enterprise license and have databases running in our prod environment. We want to know how to get the support from vertica?
Please let me know.
Thanks
Saumya
I have a enterprise license and have databases running in our prod environment. We want to know how to get the support from vertica?
Please let me know.
Thanks
Saumya
0
Comments
Regards,
Pat
Thanks for the reply. Can you tell me if there is a way to check if our license is community edition or enterprise edition?
I do see that the license that we used limit us to 1TB of space and we have access to take backups and also install management console and hence I am thinking this is possible only in enterprise edition. Is that right?
Also, how do we extend our space requirement in the enterprise edition license?
Thanks
Saumya
To extend your license please visit the following URL for all the details.
https://my.vertica.com/docs/6.1.x/HTML/index.htm#9442.htm
Regards,
Pat
So, CE is limited to 1TB and so is EE? It doesnt't say anywhere if it is CE or EE, how do we get that information?
dbadmin=> select display_license();
display_license
---------------------------------------
HP Vertica
2/7/2013
Perpetual
30
1TB
(1 row)
dbadmin=>
dbadmin=> select GET_COMPLIANCE_STATUS ();
GET_COMPLIANCE_STATUS
--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Raw Data Size: 0.02TB +/- 0.00TB
License Size : 1.00TB
Utilization : 2%
Audit Time : 2014-03-19 23:59:27.78976-07
Compliance Status : The database is in compliance with respect to raw data size.
No expiration date for a Perpetual license
(1 row)
Please let me know.
Thanks
saumya
Regards,
Pat