How to get vertica support

Hi,

I have a enterprise license and have databases running in our prod environment. We want to know how to get the support from vertica?

Please let me know.

Thanks
Saumya

Comments

  • Hi Saumya, if you have an enterprise license you should have received credentials to my.vertica.com which would allow you to contact support directly through our portal. If you did not, I suggest contacting the Vertica admin at your company and or the Vertica representative from HP you worked with to get the license.

    Regards,

    Pat
  • Pat,

    Thanks for the reply. Can you tell me if there is a way to check if our license is community edition or enterprise edition?

    I do see that the license that we used limit us to 1TB of space and we have access to take backups and also install management console and hence I am thinking this is possible only in enterprise edition. Is that right?

    Also, how do we extend our space requirement in the enterprise edition license?

    Thanks
    Saumya
  • Hello Saumya, if the limit is 1TB then you are on our Enterprise edition. Vertica CE is limited to 1 TB in size. You can also run "SELECT DISPLAY_LICENSE();" to find the license in your HP Vertica dB.

    To extend your license please visit the following URL for all the details.

    https://my.vertica.com/docs/6.1.x/HTML/index.htm#9442.htm

    Regards,

    Pat


  • Pat,

    So, CE is limited to 1TB and so is EE? It doesnt't say anywhere if it is CE or EE, how do we get that information?

    dbadmin=> select display_license();
                display_license           
    ---------------------------------------
     HP Vertica
    2/7/2013
    Perpetual
    30
    1TB

    (1 row)

    dbadmin=>
    dbadmin=> select GET_COMPLIANCE_STATUS ();
                                                                                                                     GET_COMPLIANCE_STATUS                                                                                                                 
    --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
     Raw Data Size: 0.02TB +/- 0.00TB
     License Size : 1.00TB
     Utilization  : 2%
     Audit Time   : 2014-03-19 23:59:27.78976-07
     Compliance Status : The database is in compliance with respect to raw data size.

     No expiration date for a Perpetual license
    (1 row)


    Please let me know.

    Thanks
    saumya



  • Hi Saumya, if you are an Enterprise customer and want to use our portal it is easy to sign up here ->  https://my.vertica.com/customer-sign-up-form/

    Regards,

    Pat

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