New install of MC on seperate server not working

RCasey

Hello, new to vertica. I have installed the 7.0 MC on a newly setup Linux 6 VM and it will not bring the web ui up to complete configuration. I am not sure what to check. Any ideas?
I have a 3 node cluster that is already setup and running which I can administer using admintools but cannot access it from MC.
Thanks

Andrew_Bacon

It depends where your install is failing, I had a security issue with the certificate in IE so I gave Chrome a go and eventually got it to load up, then the MC was able to complete its installation.

RCasey

This was an install to a linux server that was just built. It does not have any of the other vertica software on it. I could not tell from any of the documentation if the other software was required. The only directory created was /opt/vconsole. I can do a console stop and start command and the output of the commands seem to indicate the MC is stopped/started as expected.
I'll keep looking for the answers.
RCasey

Adrian_Oprea_1

 Do you receive any errors ? How so you access the webui ? Provide more info ! show the console log ! 
We need some help in order to help !

RCasey

As far as I can tell I received no errors and I'll paste in the info requested.
1.Console log


2.Web URL
https://10.184.104.50:5450/webui
response is "Internet Explorer cannot display the webpage"

3.Ping server and Stop console command;

4.Start console command;


Let me know if you need more.
Thanks

wwong2

Are the ports open for the MC?

Please check link for pre-reqs, https://my.vertica.com/docs/7.0.x/HTML/index.htm#Authoring/InstallationGuide/InstallingMC/BeforeYouInstallManagementConsole.htm%3FTocPath%3DInstallation%20Guide%7CInstalling%20HP%20Vertica%7CInstalling%20and%20Configuring%20Management%20Console%7C_____1

Also, what version of IE?  Can you try another browser?

Thanks

RCasey

I am using IE 9 and I have also tried firefox 30. These browsers have worked with another MC I have installed on my community edition(completely different server). Please note, there are NO other vertica installs on this server, no community edition etc. The mcdb file under /opt/vconsole/mcdb is empty also.

Port info:

Thanks.

wwong2

Have you checked the ports?

from earlier link,

Port Requirements

Port 5444 is the default agent port and must be available for MC-to-node and node-to-node communications.

Port 5450 is the default MC port and must be available for node-to-MC communications.

1) check to see if port 5444 is open.

At browser, type in IP address of one nodes using port 5444 ie https://mynode:5444 It should display version information.

Please verify for all nodes

2) is agent running?
issue command ps -ef | grep vertica

3) any details in the mconsole.log located in directory, /opt/vconsole/log/mc

RCasey

The server I installed MC on (10.184.104.50) does not have any vertica processes except MC running. Port 5450 on that server is listening and grep shows console running. I checked one of the nodes (10.184.104.51) using a browser and port 5444 and it returned version info for 7.0.0. I also checked for the agent on the server and it shows agent is running.

Since I did the install for MC on its own separate server(10.184.104.50) I have not been able to get a web page to display to complete setup.
Thanks

RCasey

This is the console log which I did not send yesterday.

wwong2

Thanks for checking the ports.  Can you zip up / email me the complete mconsole.log for review?

RCasey

I was thinking of doing an install of the vertica software on this standalone host as currently it only has the console package installed. What do you think?

RCasey

I did the install and it did not work. Back to square one.

Adrian_Oprea_1

Hy Casey ! I have posted a video with an uninstall and a full install of MC and also stop start routine ! - is not edited and has no sound but i hope it will help you get around ! 
Follow link - https://www.youtube.com/watch?v=0bciZash8-Y&feature=youtu.be 
- i will try to make a better edit next time kkk 

RCasey

I did the uninstall and full install and had the same output as you did. When I tried to connect using firefox I did not get the security exception and the browser screen will not display. It is such a simple install and I do not understand why the browser will not display. I have not completed the video yet as I am still looking into what may be keeping the browser from showing. I have also asked for some internal assistance but have not been able to get it as yet.
RCasey

RCasey

Adrian, I finally found the problem. The IPTABLES were causing the problem. I must have missed that part of the documentation.
The page is now displaying and I can complete setup of the MC.
Thanks!
RCasey

Adrian_Oprea_1

 That is great ! Happy that you resolved your issue. 
Same old pre-reqs kkkkk