install_vertica on Ubuntu 12.04.5 LTS fails with "version of RHEL is unsupported"

Hi everyone,

I downloaded and installed vertica_7.1.1-0_amd64.deb. The package seems to install just fine but when I launch the install_vertica script with:
sudo /opt/vertica/sbin/install_vertica --hosts localhost  
It fails with:
>> Getting system information for cluster (this may take a while)...
Error: failed to get system information for all hosts
        ( This version of RHEL is unsupported.
Hint: additional failures may be hidden.
Installation FAILED with errors.
It seems that the install script does not recognize the operating system correctly... Has anyone else experienced this problem and knows a work around?

Thanks a lot.


  • Options
    Can you change the value in /etc/redhat-release (please check the exact file name) to some lower value and then try to install.
  • Options
    Abhishek_RanaAbhishek_Rana Vertica Employee Employee

    If it is on a test system, you can try using below & see how it goes:

     /opt/vertica/sbin/install_vertica --hosts localhost --no-system-configuration --failure-threshold NONE
  • Options

    Do you have message of the day (motd) enabled?
    Also, might want to check the following log - /opt/vertica/log/adminTools-root.log
  • Options
    Thank you very much for your help! The problem was that a "/etc/redhat-release" file had been created to install some other software. I removed the file and installed Vertica. Everything seems to work now.

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