How long to expect myVertica.com registration to respond?

Kurt_Larson

We're adding several new myVertica.com registrations to our account and at least one of them didn't get a response. 

How long should we expect to wait for a registration response?  Day, days, week?

I'm posting here because it doesn't seem like a  question/issue worthy of creating a support case for.

Thanks!

Bhawana

Hi Kurt,

It might take few days. Please let me know if you have any request which is a old week.


Regards

Bhawana

Kurt_Larson

I believe it's over a week already.  The account is for Paul Benson.

R_McKeon

Hello Kurt,

I created a case with our My Vertica team to get assistance with the registration process for your problematic accounts. They will contact you shortly with the next steps to take towards resolution.

Thanks,
Rory

[Deleted User]

Kurt,
 We will follow up with the customer account team and make sure that this gets done as soon as possible.  Apologies for the delay. 
Amy

Kurt_Larson

Hi Amy,

I've been out of the loop for a few days so I"m just reading this now.  Thanks for all the follow up on your end.

Kurt

[Deleted User]

He should be all set. If not please let me know ASAP. Amy