Please take this survey to help us learn more about how you use third party tools. Your input is greatly appreciated!

HPE Vertica Customer Support Site

Hi there, 

Please, i would like to know what is the Vertica Customer Support site in order to open support tickets as a customer?

 

Thank you very much

 

Comments

  • Login with your account into this url https://my.vertica.com/support/

  • Hello, thank your for your reply but I could not find any section on myvertica.com to submit a new support ticket to HPE Vertica technical support team. I have only found in Support section a reference to Vertica technical support by phone

     

    Do you refer to go to the HPE Software Support Online
    https://softwaresupport.hpe.com/
    Dashboard > Service Request > Submit New ?

     

    Thank you for your clarification.

     

    Regards,

  •  

     I don`t work for HP but i am customer of them, i normaly open cass with support via email and depending on how critical the case is they call me. The email we use to open cases is [email protected]

     

    I use the web portal just to track the cases and my portal looks like this 

    myv.png

  • Thank you very much for your reply.

     

    I am trying to reach my Channel Sales Manager in my area because in case when I click on support section in myvertica.com I dont see your page to create and submit new cases.

     

    Sem título.png 

    Thank you very much for your help!

     

Leave a Comment

BoldItalicStrikethroughOrdered listUnordered list
Emoji
Image
Align leftAlign centerAlign rightToggle HTML viewToggle full pageToggle lights
Drop image/file

Can't find what you're looking for? Search the Vertica Documentation, Knowledge Base, or Blog for more information.