HPE Vertica Customer Support Site

Erick

Hi there, 

Please, i would like to know what is the Vertica Customer Support site in order to open support tickets as a customer?

 

Thank you very much

 

Adrian_Oprea_1

Login with your account into this url https://my.vertica.com/support/

Erick

Hello, thank your for your reply but I could not find any section on myvertica.com to submit a new support ticket to HPE Vertica technical support team. I have only found in Support section a reference to Vertica technical support by phone

 

Do you refer to go to the HPE Software Support Online
https://softwaresupport.hpe.com/
Dashboard > Service Request > Submit New ?

 

Thank you for your clarification.

 

Regards,

Adrian_Oprea_1

 

 I don`t work for HP but i am customer of them, i normaly open cass with support via email and depending on how critical the case is they call me. The email we use to open cases is verticahelp@hp.com

 

I use the web portal just to track the cases and my portal looks like this 

Erick

Thank you very much for your reply.

 

I am trying to reach my Channel Sales Manager in my area because in case when I click on support section in myvertica.com I dont see your page to create and submit new cases.

 

 

Thank you very much for your help!