MC 9.3.0 Email Gateway Settings
Danno51
✭
I'm trying to setup the email gateway in MC and there are two fields for SMTP Username and Password. However, our SMTP relay server is not configured to require a username/password in order for an application to send email. I left the fields blank and saved. However, when I click the test button, the error says
"Email configuration test failed. Exception reading response. please check mc log for details."
The MC log shows:
14 Feb 2020 15:18:46,304 [qtp386697093-110 - /webui/systemConfig/email/test?1581715272174] EmailServiceImp ERROR - Failed to Send Email to noreply@testemail.com, javax.mail.MessagingException, Exception reading response
javax.mail.MessagingException: Exception reading response;
nested exception is:
javax.net.ssl.SSLException: Unrecognized SSL message, plaintext connection?
at com.sun.mail.smtp.SMTPTransport.readServerResponse(SMTPTransport.java:1611)
at com.sun.mail.smtp.SMTPTransport.openServer(SMTPTransport.java:1369)
at com.sun.mail.smtp.SMTPTransport.protocolConnect(SMTPTransport.java:412)
Does anyone know if the the smtp username/password is a requirement for the MC to sent email?
If so, has anyone found a work around? Setting a username/password in our SMTP relay will cause many issues for the dozens of other apps that use it.
Thanks -
Dan
Answers
Based on the documentation, It is mandatory to provide SMTP Username password. If you need a workaround, please open a support case and we can check if that is possible or not.
Support did not say SMTP username/password is mandatory. I uploaded the MC log and they told me to setup a secure connection between MC and DB. So, working on that now.
Last update from Support:
"According to the mc log ssl is not set up correctly:
javax.net.ssl.SSLException: Unrecognized SSL message, plaintext connection?
Please check the following document in order to secure the connection between MC and DB:
https://www.vertica.com/docs/9.2.x/HTML/Content/Authoring/ManagementConsole/ConnectingSecurely/ConnectSecurelyToAVerticaDB.htm
Based on below documentation looks like it is needed. since there is already a support case, we can work there.
https://www.vertica.com/docs/9.2.x/HTML/Content/Authoring/ManagementConsole/EmailSetup.htm