Vertica won't start

When I try to start the database using admintools, I am presented with this message:
error message: 'NoneType' object has no attribute 'getitem'
(version 7.2.3-0)


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    bhuslerbhusler Vertica Customer

    from admin tools.log:

    2020-09-11 22:29:17.572 admintools/493700:0x7f3cc1d06700 [ATMain.main] --------------------------------
    2020-09-11 22:29:17.572 admintools/493700:0x7f3cc1d06700 [ATMain.main] raisedError
    2020-09-11 22:29:17.572 admintools/493700:0x7f3cc1d06700 [ATMain.main] Traceback (most recent call last):
    File "/opt/vertica/oss/python/lib/python2.7/site-packages/vertica/tools/ATMain.py", line 503, in main
    File "/opt/vertica/oss/python/lib/python2.7/site-packages/vertica/tools/ATMain.py", line 404, in runTool
    return toolFunc(toolArgs)
    File "/opt/vertica/oss/python/lib/python2.7/site-packages/vertica/ui/commandLineCtrl.py", line 343, in startDB
    result, theMessage = self.exec.dbStart(databaseToStart, options.DBpassword, delete_corrupted_data=options.force_cleanup,unsafe_startup = options.unsafe_startup)
    File "/opt/vertica/oss/python/lib/python2.7/site-packages/vertica/engine/adminExec.py", line 837, in dbStart
    TypeError: 'NoneType' object has no attribute '__getitem

  • Options
    moshegmosheg Vertica Employee Administrator

    Please open a support case.
    Might be a dir or file permissions issue.
    From Version 8.1.x (VER-42417) Vertica has improved admintools error message handling. Specifically, errors that caused admintools to issue the generic error message "'NoneType' object has no attribute 'getitem'" now include messages specific to the actual error.
    See: https://www.vertica.com/docs/ReleaseNotes/8.1.x/Vertica_8.1.x_Release_Notes.htm

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