Please take this survey to help us learn more about how you use third party tools. Your input is greatly appreciated!

Expired certificate on vertica web site bites again

Hi,
I am trying to follow link to support site from vertica.com, getting error "certificate expired"

It appears web site on link for "Contact support"

https://softwaresupport.softwaregrp.com/web/softwaresupport/chat-language-selection

has expired certificate

Certificate Validity
Not Before: Jan 17 00:00:00 2021 GMT
Not After: Feb 17 23:59:59 2022 GMT

Please contact microfocus, not sure why it is not fixed. I need to get to support site.

Please delete this message after reading!

Thank you
Sergey

Best Answer

  • SruthiASruthiA Employee
    Answer ✓

    I have reported it to the concerned team. I am facing this issue in Microsoft Edge browser.

Answers

  • SruthiASruthiA Employee

    It is working fine for me

    Issued On Monday, January 17, 2022 at 7:00:00 PM
    Expires On Tuesday, February 14, 2023 at 6:59:59 PM

  • That actually not a big deal, I can go to microfocus.com directly.

    But certificate is expired:

    vertica.com -> Services & Support -> Contact Support

    https://softwaresupport.softwaregrp.com/web/softwaresupport/chat-language-selection

    This Connection is Invalid. SSL certificate expired.
    A secure connection to softwaresupport.softwaregrp.com cannot be established.
    
    When you try to connect securely, sites will present trusted identification to prove that you are going to the right place. However, this site's identity can't be verified.
    
    Site    softwaresupport.softwaregrp.com
    Certificate CN  *.ext.softwaregrp.com
    Certificate Authority   DigiCert TLS RSA SHA256 2020 CA1
    Certificate Validity    
    Not Before: Jan 17 00:00:00 2021 GMT
    Not After: Feb 17 23:59:59 2022 GMT
    Certificate Chain   
    -----BEGIN CERTIFICATE-----
    MIIGSTCCBTGgAwIBAgIQBDW9seXq0RUlbWvMcYG17DANBgkqhkiG9w0BAQsFADBP
    MQswCQYDVQQGEwJVUzEVMBMGA1UEChMMRGlnaUNlcnQgSW5jMSkwJwYDVQQDEyBE
    aWdpQ2VydCBUTFMgUlNBIFNIQTI1NiAyMDIwIENBMTAeFw0yMTAxMTcwMDAwMDBa
    Fw0yMjAyMTcyMzU5NTlaMGIxCzAJBgNVBAYTAkdCMRAwDgYDVQQHEwdOZXdidXJ5
    MSEwHwYDVQQKExhNaWNybyBGb2N1cyAoSVApIExpbWl0ZWQxHjAcBgNVBAMMFSou
    ZXh0LnNvZnR3YXJlZ3JwLmNvbTCCASIwDQYJKoZIhvcNAQEBBQADggEPADCCAQoC
    ggEBAMDEZpQSJ58E1xhClIMKYlSS6nfHAMPbO2BnLtXIG70TrTtkxBaoo7mOJmXy
    hihp/OG32PZaGLbQveQz5iVf7MOiYW/+SbKq1MzTXJ+jpW8ndD8fsZQAQUysqUyD
    xJJtn3Nnbiv/Ye7xkFFeU/xteGN/4zouWSScAOqtrvRHie7CYKNQyoNF6Alhdq5G
    ZrySqFJzulg3Rcthb9+R/7Ule14eOKEd5H3YA9d6+MsoH/fyDfxlFK4YER8cbpEv
    hfZH4vYhZIuPE0+V4KBQor288rsu0PsM3ZQbgn0axS0n7o4r1jGaejTA6sTH0pnM
    PCG317DXWe5QRPNbc3HL3syyjX0CAwEAAaOCAwwwggMIMB8GA1UdIwQYMBaAFLdr
    ouqoqoSMeeq02g+YssWVdrn0MB0GA1UdDgQWBBQJ2wwKwadbmIwTIOAtPgeXT1wu
    mzA1BgNVHREELjAsghUqLmV4dC5zb2Z0d2FyZWdycC5jb22CE2V4dC5zb2Z0d2Fy
    ZWdycC5jb20wDgYDVR0PAQH/BAQDAgWgMB0GA1UdJQQWMBQGCCsGAQUFBwMBBggr
    BgEFBQcDAjCBiwYDVR0fBIGDMIGAMD6gPKA6hjhodHRwOi8vY3JsMy5kaWdpY2Vy
    dC5jb20vRGlnaUNlcnRUTFNSU0FTSEEyNTYyMDIwQ0ExLmNybDA+oDygOoY4aHR0
    cDovL2NybDQuZGlnaWNlcnQuY29tL0RpZ2lDZXJ0VExTUlNBU0hBMjU2MjAyMENB
    MS5jcmwwPgYDVR0gBDcwNTAzBgZngQwBAgIwKTAnBggrBgEFBQcCARYbaHR0cDov
    L3d3dy5kaWdpY2VydC5jb20vQ1BTMH0GCCsGAQUFBwEBBHEwbzAkBggrBgEFBQcw
    AYYYaHR0cDovL29jc3AuZGlnaWNlcnQuY29tMEcGCCsGAQUFBzAChjtodHRwOi8v
    Y2FjZXJ0cy5kaWdpY2VydC5jb20vRGlnaUNlcnRUTFNSU0FTSEEyNTYyMDIwQ0Ex
    LmNydDAMBgNVHRMBAf8EAjAAMIIBAwYKKwYBBAHWeQIEAgSB9ASB8QDvAHYAKXm+
    8J45OSHwVnOfY6V35b5XfZxgCvj5TV0mXCVdx4QAAAF3EX2RPgAABAMARzBFAiBN
    ngzZCFZl0nfJv2pEpTQftdhBe9NzEidfaZLinpE4BgIhAPEO6Iy7XRf9PEEtDXBw
    pTNwCCt+PDCNGeMK9YVDMA+aAHUAIkVFB1lVJFaWP6Ev8fdthuAjJmOtwEt/XcaD
    XG7iDwIAAAF3EX2RkQAABAMARjBEAiA75W+mKVBFAvIkI9thKtpSO5YivUbuI8J5
    KwHJWzE85QIgDi5FUorrALm5o9uCCSIWwabLGPAyNORWP8A4VEB3IVIwDQYJKoZI
    hvcNAQELBQADggEBAC0wb++nq1W3KgIVOPszRigUq+3Cxpx1FSyCzzBddsudeN+v
    QljO5nSVF0ZK/ZxzzXTOUoiKm+072MDssqcdhfYmEKT3jzqAvD5MSU09UHy7vS5v
    YXgIPvuE4Iw7cTF47Pbb8VzHA3X6X87HPpimAZmd2YDYa7uSbHoZCnOevCTzm+8Z
    mOlTX5255wo+juptYBRx9KuNHJwuEjKK0Pwgf2avQ0kL4POYdtqyPXciYxeDk5gw
    6BK3kx4IUnJb2wg/OPi1P6H7BjdEGIbFvRPAl9zYQhYrre7ju+Q9jnypIiCCkKbe
    ojPlBrBpvJstmPlyHu4jy9Lqs3YdoU9DcpMhygg=
    -----END CERTIFICATE-----
    -----BEGIN CERTIFICATE-----
    MIIE6jCCA9KgAwIBAgIQCjUI1VwpKwF9+K1lwA/35DANBgkqhkiG9w0BAQsFADBh
    MQswCQYDVQQGEwJVUzEVMBMGA1UEChMMRGlnaUNlcnQgSW5jMRkwFwYDVQQLExB3
    d3cuZGlnaWNlcnQuY29tMSAwHgYDVQQDExdEaWdpQ2VydCBHbG9iYWwgUm9vdCBD
    QTAeFw0yMDA5MjQwMDAwMDBaFw0zMDA5MjMyMzU5NTlaME8xCzAJBgNVBAYTAlVT
    MRUwEwYDVQQKEwxEaWdpQ2VydCBJbmMxKTAnBgNVBAMTIERpZ2lDZXJ0IFRMUyBS
    U0EgU0hBMjU2IDIwMjAgQ0ExMIIBIjANBgkqhkiG9w0BAQEFAAOCAQ8AMIIBCgKC
    AQEAwUuzZUdwvN1PWNvsnO3DZuUfMRNUrUpmRh8sCuxkB+Uu3Ny5CiDt3+PE0J6a
    qXodgojlEVbbHp9YwlHnLDQNLtKS4VbL8Xlfs7uHyiUDe5pSQWYQYE9XE0nw6Ddn
    g9/n00tnTCJRpt8OmRDtV1F0JuJ9x8piLhMbfyOIJVNvwTRYAIuE//i+p1hJInuW
    raKImxW8oHzf6VGo1bDtN+I2tIJLYrVJmuzHZ9bjPvXj1hJeRPG/cUJ9WIQDgLGB
    Afr5yjK7tI4nhyfFK3TUqNaX3sNk+crOU6JWvHgXjkkDKa77SU+kFbnO8lwZV21r
    eacroicgE7XQPUDTITAHk+qZ9QIDAQABo4IBrjCCAaowHQYDVR0OBBYEFLdrouqo
    qoSMeeq02g+YssWVdrn0MB8GA1UdIwQYMBaAFAPeUDVW0Uy7ZvCj4hsbw5eyPdFV
    MA4GA1UdDwEB/wQEAwIBhjAdBgNVHSUEFjAUBggrBgEFBQcDAQYIKwYBBQUHAwIw
    EgYDVR0TAQH/BAgwBgEB/wIBADB2BggrBgEFBQcBAQRqMGgwJAYIKwYBBQUHMAGG
    GGh0dHA6Ly9vY3NwLmRpZ2ljZXJ0LmNvbTBABggrBgEFBQcwAoY0aHR0cDovL2Nh
    Y2VydHMuZGlnaWNlcnQuY29tL0RpZ2lDZXJ0R2xvYmFsUm9vdENBLmNydDB7BgNV
    HR8EdDByMDegNaAzhjFodHRwOi8vY3JsMy5kaWdpY2VydC5jb20vRGlnaUNlcnRH
    bG9iYWxSb290Q0EuY3JsMDegNaAzhjFodHRwOi8vY3JsNC5kaWdpY2VydC5jb20v
    RGlnaUNlcnRHbG9iYWxSb290Q0EuY3JsMDAGA1UdIAQpMCcwBwYFZ4EMAQEwCAYG
    Z4EMAQIBMAgGBmeBDAECAjAIBgZngQwBAgMwDQYJKoZIhvcNAQELBQADggEBAHer
    t3onPa679n/gWlbJhKrKW3EX3SJH/E6f7tDBpATho+vFScH90cnfjK+URSxGKqNj
    OSD5nkoklEHIqdninFQFBstcHL4AGw+oWv8Zu2XHFq8hVt1hBcnpj5h232sb0HIM
    ULkwKXq/YFkQZhM6LawVEWwtIwwCPgU7/uWhnOKK24fXSuhe50gG66sSmvKvhMNb
    g0qZgYOrAKHKCjxMoiWJKiKnpPMzTFuMLhoClw+dj20tlQj7T9rxkTgl4ZxuYRiH
    as6xuwAwapu3r9rxxZf+ingkquqTgLozZXq8oXfpf2kUCwA/d5KxTVtzhwoT0JzI
    8ks5T1KESaZMkE4f97Q=
    -----END CERTIFICATE-----
    -----BEGIN CERTIFICATE-----
    MIIDrzCCApegAwIBAgIQCDvgVpBCRrGhdWrJWZHHSjANBgkqhkiG9w0BAQUFADBh
    MQswCQYDVQQGEwJVUzEVMBMGA1UEChMMRGlnaUNlcnQgSW5jMRkwFwYDVQQLExB3
    d3cuZGlnaWNlcnQuY29tMSAwHgYDVQQDExdEaWdpQ2VydCBHbG9iYWwgUm9vdCBD
    QTAeFw0wNjExMTAwMDAwMDBaFw0zMTExMTAwMDAwMDBaMGExCzAJBgNVBAYTAlVT
    MRUwEwYDVQQKEwxEaWdpQ2VydCBJbmMxGTAXBgNVBAsTEHd3dy5kaWdpY2VydC5j
    b20xIDAeBgNVBAMTF0RpZ2lDZXJ0IEdsb2JhbCBSb290IENBMIIBIjANBgkqhkiG
    9w0BAQEFAAOCAQ8AMIIBCgKCAQEA4jvhEXLeqKTTo1eqUKKPC3eQyaKl7hLOllsB
    CSDMAZOnTjC3U/dDxGkAV53ijSLdhwZAAIEJzs4bg7/fzTtxRuLWZscFs3YnFo97
    nh6Vfe63SKMI2tavegw5BmV/Sl0fvBf4q77uKNd0f3p4mVmFaG5cIzJLv07A6Fpt
    43C/dxC//AH2hdmoRBBYMql1GNXRor5H4idq9Joz+EkIYIvUX7Q6hL+hqkpMfT7P
    T19sdl6gSzeRntwi5m3OFBqOasv+zbMUZBfHWymeMr/y7vrTC0LUq7dBMtoM1O/4
    gdW7jVg/tRvoSSiicNoxBN33shbyTApOB6jtSj1etX+jkMOvJwIDAQABo2MwYTAO
    BgNVHQ8BAf8EBAMCAYYwDwYDVR0TAQH/BAUwAwEB/zAdBgNVHQ4EFgQUA95QNVbR
    TLtm8KPiGxvDl7I90VUwHwYDVR0jBBgwFoAUA95QNVbRTLtm8KPiGxvDl7I90VUw
    DQYJKoZIhvcNAQEFBQADggEBAMucN6pIExIK+t1EnE9SsPTfrgT1eXkIoyQY/Esr
    hMAtudXH/vTBH1jLuG2cenTnmCmrEbXjcKChzUyImZOMkXDiqw8cvpOp/2PV5Adg
    06O/nVsJ8dWO41P0jmP6P6fbtGbfYmbW0W5BjfIttep3Sp+dWOIrWcBAI+0tKIJF
    PnlUkiaY4IBIqDfv8NZ5YBberOgOzW6sRBc4L0na4UU+Krk2U886UAb3LujEV0ls
    YSEY1QSteDwsOoBrp+uvFRTp2InBuThs4pFsiv9kuXclVzDAGySj4dzp30d8tbQk
    CAUw7C29C79Fv1C5qfPrmAESrciIxpg0X40KPMbp1ZWVbd4=
    -----END CERTIFICATE-----
    
  • SruthiASruthiA Employee

    What is the browser you are using to connect to support portal? I am using chrome.

  • I am using Chrome as well. (OS is Linux Ubuntu)

    Firefox also has error:

    Warning: Potential Security Risk Ahead
    
    Firefox detected a potential security threat and did not continue to softwaresupport.softwaregrp.com. If you visit this site, attackers could try to steal information like your passwords, emails, or credit card details.
    
    What can you do about it?
    
    The issue is most likely with the website, and there is nothing you can do to resolve it.
    
    If you are on a corporate network or using antivirus software, you can reach out to the support teams for assistance. You can also notify the website’s administrator about the problem.
    
  • Please delete this post

Leave a Comment

BoldItalicStrikethroughOrdered listUnordered list
Emoji
Image
Align leftAlign centerAlign rightToggle HTML viewToggle full pageToggle lights
Drop image/file

Can't find what you're looking for? Search the Vertica Documentation, Knowledge Base, or Blog for more information.