sftp site - allowed for partners?
I am working with an Opentext (Micro Focus) ITOM partner - the ITOM products ship certain patch level versions of vertica on their SLD sites however the partner would like to install a more recent (10.1.1-26) patch level and they do not have access to the sftp site. I also do not have the current password. The recent patch announcements all seem to say this:
"Customer SFTP site. If you need location and credentials SFTP site, please contact Vertica Technical support via the customer portal at https://portal.microfocus.com/."
however when I go onto https://portal.microfocus.com there is no obvious vertica contact available and when I click on the "Contact Support" button at the bottom right of the home page the link fails with a 504 Gateway Time-out.
Two questions: 1) Isn't there some Opentext-internal-only web page we can go to to get the latest sftp patches password? 2) How would an ITOM partner obtain the latest vertica patch for their customers who have the ITOM-vertica entitlement but no separate Vertica access on SLD?