Micro Focus Vertica S/W Support: How to Move from My.Vertica.com to Software Support Online (SSO)

[Deleted User]

Welcome to Micro Focus Vertica Support

In our ongoing effort to deliver a high-quality, responsive support experience, Vertica Technical Support is aligning with current Software Business Support operations as part of the Spin-Merge with Micro Focus.

Beginning 6 November, Vertica Support Case & Knowledge Management System will transition from the My.Vertica.com Support Website and begin utilizing Micro Focus’s Software Support Online Portal. Software Support Online (SSO) provides a fast and efficient way to access the interactive technical support tools needed to manage and optimize your business. On the transition date, all existing support cases and knowledge solutions previously found on the Vertica Customer Support Site will transfer to the Service Request and Self Solve sections of SSO.

For complete details, read the PDF attached to this discussion.

juparker

What is the process for internal Microfocus employee support for Vertica to open cases?

Vertiguy

You should use your SAID or Subscription ID and log into the SSO and then you should be able to create support cases with Vertica support.